Welcome to the ZEUGAM branded independent website! Please read these Terms of Service carefully before using our website and services. These Terms of Service set forth the rights and obligations between you and ZEUGAM on the use of the site, if you use this site, that you have fully understood and agree to be bound by these Terms of Service.
I. Services
1、Merchandising：We display and sell all kinds of ZEUGAM brand plush toys on the Website, covering a wide range of styles, sizes and themes to meet the preferences of different users. You can browse the details of the products on the website, check the inventory, place an order to buy, and enjoy the logistics and distribution services provided by us.
2、Customer service: We provide you with a full range of customer service, including but not limited to order enquiry, product recommendation, after-sales support. You can contact us through the official mail [email protected], customer service phone [specific phone number] or website online customer service, our customer service team will respond within 24 hours and try to solve your problems.
3、Value-added services: Membership system, promotional activities, points exchange and other value-added services will be launched from time to time, the specific content of the service and the rules will be announced separately on the website. You can participate in relevant activities according to your own needs and enjoy the corresponding rights and interests.
Second, the use of user rules
1、Registration and account management: You need to register for a ZEUGAM account when you use some of the website functions (such as placing an order for purchase, participating in member activities, etc.). When registering, please provide true, accurate and complete personal information, and keep your account number and password properly. If your account is stolen or your information is leaked due to your personal reasons, you shall bear the corresponding responsibility. At the same time, you are obliged to update your personal information to ensure its effectiveness.
2、Legal use: You should comply with the laws and regulations and the provisions of these Terms of Service, and use our website and services legally. You shall not use the website to engage in any illegal and criminal activities, such as fraud, copyright infringement, dissemination of harmful information, etc.; you shall not interfere with the normal operation of the website, such as malicious attacks, brushing the amount of behaviour; you shall not violate the legitimate rights and interests of ZEUGAM or other users, including intellectual property rights, privacy and so on.
3、Order rules: When placing an order, please carefully confirm the product information, quantity, delivery address and so on. After the order is submitted, we will process it according to the information you provide. If the order is delayed or other problems are caused by your filling in mistakes, you should bear the consequences by yourself. In case of out of stock, wrong price and other special circumstances, we will promptly communicate with you to negotiate a solution, and you have the right to choose to cancel the order or wait for the replenishment of goods.
Intellectual Property Rights
1、Website Content: ZEUGAM owns the intellectual property rights of all the content on the website, including but not limited to text, pictures, videos, trademarks, brand logos and so on. Without our written permission, you may not copy, distribute, modify, display or otherwise use the content.
2、User Content: You retain the intellectual property rights of the content (such as reviews, sun orders, etc.) you post in the course of using the website, but you grant ZEUGAM a worldwide, perpetual, free, sub-licensable licence to use and we have the right to use, reproduce, modify, display, and disseminate such content for the operation of the website, promotion, and other lawful purposes.
IV. Limitation of Liability
1, force majeure: force majeure factors (such as natural disasters, war, government action, network failures, etc.) lead to our inability to fulfil the terms of service or cause losses to you, we are not responsible. However, we will endeavour to reduce the impact of force majeure events on you and resume services as soon as possible after the event.
- Accuracy of information: We endeavour to ensure the accuracy of product information, prices, inventory and other data on our website, but do not guarantee its absolute accuracy. If any loss is caused to you due to incorrect information, we will bear the responsibility within a reasonable range according to the specific circumstances.
3、Third Party Liability: The Website may be linked to third party websites or use third party services, and we are not responsible for the behaviour, content and services of third parties. You should comply with the relevant regulations and agreements of the third party when using the third-party services.
V. Change and Termination of Services
- Change of service: We have the right to change or adjust the content of the website service, terms of service and related rules at any time based on business development, changes in laws and regulations and other reasons. The changed content will be published on the website, and your continued use of the website is deemed to be your acceptance of the changed terms. If you do not agree with the changes, you have the right to stop using the website services.
2、Termination of service: If you violate the Terms of Service or laws and regulations, we have the right to suspend or terminate your account and the right to use the service. After the termination of service, we will handle your personal information and order data in accordance with relevant regulations.
VI. Dispute Resolution
1, if you and ZEUGAM on the Terms of Service or the use of the site disputes, the two sides should first friendly consultation to resolve; consultation fails, either party has the right to the people’s court of competent jurisdiction to file a lawsuit.
2、The Terms of Service shall take effect from the date of publication, and the official interpretation of ZEUGAM shall prevail in case of any unresolved issues.