Welcome to the ZEUGAM branded independent website! Please read the following terms and conditions carefully before you use this website and related services. These terms and conditions regulate the rights and obligations between you and ZEUGAM, and your use of this website means that you have read, understood and agreed to be bound by these terms and conditions.
I. Scope of Services
1、Merchandising：ZEUGAM independent station provides you with all kinds of branded plush toys for sale. We display merchandise covering a wide range of styles, themes and sizes to meet the preferences and needs of different customers. The product details page will introduce the product material, technology, maintenance methods and other information to help you fully understand the product.
2、Service Provision: In addition to merchandise sales, we also provide a series of ancillary services, including order processing, logistics and distribution, customer enquiry, after-sales support, etc. We are committed to providing you with convenient and efficient service. We are committed to providing you with a convenient and efficient shopping experience.
User Behaviour
1、Registration and account management: When registering, you need to provide true, accurate and complete personal information, including but not limited to name, contact information, shipping address. You have the responsibility to keep your account and password properly, if your negligence leads to account theft or information leakage, you need to bear the corresponding consequences. At the same time, you should update your personal information in a timely manner to ensure that we can maintain effective communication with you.
2、Legal use: In the process of using the website services, you must comply with all applicable laws and regulations, and shall not use the website to engage in any illegal activities, such as fraud, copyright infringement, dissemination of harmful information. Prohibit the use of automated scripts, malware or other improper means to interfere with the normal operation of the site, or to obtain unauthorised access.
3, content release: If you publish evaluation, sun single or other content on the site, you should ensure that the content is true, objective, legal, and does not contain false information, defamatory remarks or advertising and marketing content. We have the right to review the content you post, for content that does not comply with the regulations, we have the right to require you to modify or delete, the circumstances are serious, will limit or terminate your account use privileges.
Third, the cost and payment
1、Price of goods: The price of goods shown on the website includes the price of the goods themselves and any taxes that may apply, but does not include shipping costs (if there is a special shipping policy, it will be clearly stated on the relevant page). Commodity prices may be adjusted according to market conditions, promotional activities and other factors, the price when you place an order to the final confirmation of the price of the system shall prevail.
2、Payment Methods: We support a variety of common payment methods, such as credit cards, debit cards, third-party payment platforms (such as PayPal, etc.). When choosing a payment method, please ensure that your payment account information is accurate. After successful payment, you will receive an order confirmation notice. If there is a problem during the payment process, please contact our customer service to assist in resolving the problem.
3、Refund and Return: If you are not satisfied with your purchase, you may apply for a refund or return of your purchase, subject to our refund and return policy. Refund and return policy will be clearly announced on the website, you need to follow the prescribed procedures. Generally, we bear the round-trip shipping costs for goods with quality problems; for returns with non-quality problems, you need to bear the round-trip shipping costs.
IV. Privacy and Data Protection
1、Information Collection: We will collect personal information, such as name, contact information, address, payment information, etc., provided by you in the process of registering, ordering, consulting, etc., for the purpose of order processing, customer service and personalised recommendation. At the same time, we may automatically collect your browsing information, such as IP address, pages viewed, access time, etc., in order to optimise website performance and user experience.
2、Information Use and Sharing: We use your personal information only to the extent necessary to achieve the specific purpose, and will not sell or rent your information to third parties for marketing purposes. However, under certain circumstances, such as to fulfil order delivery, payment processing, etc., we may share your information with third party service providers who are bound by confidentiality agreements and must comply with strict data protection regulations.
- Data Security: We take reasonable technical and administrative measures to protect the security of your personal information against unauthorised access, use, disclosure or alteration. Such as the use of encryption technology to transmit sensitive information, the implementation of access control to limit the access rights of employees to data.
V. Intellectual Property Rights
1、Website Content: ZEUGAM owns the intellectual property rights of all content on the website, including but not limited to text, images, videos, trademarks, brand logos, etc.. Without our written permission, you may not copy, disseminate, modify, display or otherwise use these contents. If you need to quote part of the content of the website for non-commercial purposes, you need to indicate the source and obtain our prior consent.
- User Content: You retain the intellectual property rights of the content you post on the Website, but you grant ZEUGAM a worldwide, perpetual, free, sub-licensable licence to use, reproduce, modify, display and disseminate such content for the purpose of website operation, promotion, and other lawful purposes.
VI. Limitation of Liability
1, force majeure: force majeure events (such as natural disasters, war, government action, network failure, etc.) lead to our inability to fulfil the terms of service or cause losses to you, we are not responsible. However, we will endeavour to reduce the impact of force majeure events on you and resume services as soon as possible after the event.
- Accuracy of information: We endeavour to ensure that the information on our website is accurate, but do not guarantee the absolute accuracy of the information. If any loss is caused to you due to incorrect information, we will bear the corresponding responsibility within a reasonable range according to the specific circumstances.
3、Third Party Liability: The Website may contain links to third party websites or the use of third party services, and we are not responsible for the behaviour, content and quality of services of third parties. You should comply with the relevant regulations and agreements of the third party when using third-party services.
VII. Change and Termination of Services
- Change of service: We have the right to change or adjust the content, terms and conditions of the website service at any time according to business development, changes in laws and regulations or other reasons. The changed content will be published on the website, and your continued use of the website is deemed to be your acceptance of the changed terms. If you do not agree with the changes, you have the right to stop using the website services.
2、Termination of service: If you violate the terms and conditions or laws and regulations, we have the right to suspend or terminate your account and the right to use the service. Before the termination of service, we will, according to the severity of the violation, notify you by email, SMS or internal mail to give you the opportunity to state and defend. After the termination of service, we will handle your personal information and order data in accordance with relevant laws and regulations and privacy policy.
VIII. Dispute Resolution
- Negotiation: If any dispute arises between you and ZEUGAM regarding the Terms and Conditions or the use of the Website, the two parties shall first resolve the dispute through friendly negotiation. You can contact us through customer service channels to explain the dispute, we will actively communicate with you to seek mutually acceptable solutions.
2、Arbitration or litigation: If the negotiation fails, both parties agree to submit the dispute to [name of the specific arbitration organisation] for arbitration, or to the people’s court with jurisdiction to file a lawsuit. In the process of arbitration or litigation, both parties shall comply with the relevant procedures and rules, provide true and effective evidence, and safeguard their legitimate rights and interests.
These Terms and Conditions shall take effect from the date of publication, and any unresolved issues shall be subject to ZEUGAM’s official interpretation. If you have any questions or suggestions about these terms and conditions, please feel free to contact us through the customer service channel.