Welcome to the ZEUGAM Brand Plush Toys independent site! In order to help you understand us, we have formulated the following policy terms.
First, the origin of the brand and vision
1, ZEUGAM brand was born from the love of plush toys and the persistent pursuit of warmth and companionship. Our vision is to become the brand of choice for consumers around the world who are looking for comfort and fun, so that everyone can find that pure joy and warmth through our plush toys. Since its inception, we have always harboured this original heart, and constantly strive to move forward, committed to bringing more beauty to the world.
Second, the development concept
1、Innovation-driven：We firmly believe that innovation is the power source of brand development. We constantly invest in research and development to explore new design concepts, material applications and production processes, and strive to introduce more new, unique and creative plush toys to meet the increasingly diverse needs of consumers. For example, we are the first to use new environmentally friendly plush materials, which are not only softer to the touch, but also environmentally friendly.
2、Quality First: In ZEUGAM, quality is the lifeline of the brand. From the procurement of raw materials to production and processing, to the inspection of finished products, every step of the process strictly follows international quality standards. We cooperate with high-quality suppliers to ensure that each plush toy is made of soft, skin-friendly, safe and harmless materials, with full and elastic padding cotton, exquisite production technology, and details that show the quality.
Product Concept
1、Our design team consists of creative talents from different fields, who draw inspiration from nature, fairy tales, popular culture and other aspects to create a rich variety of plush toy series. From silly animal figures, such as chubby pandas and animated deer, to cartoon characters full of fantasy, such as magical elves and little warriors guarding the universe, ZEUGAM’s products cover a wide range of styles and themes to meet the needs of consumers of different age groups and preferences. We focus on original design and constantly push out new ideas to make each plush toy unique, adding a different warmth and fun to your life.
2、At ZEUGAM, our product concept is rooted in the keen capture of the beautiful things in life and infinite love. Our design team consists of a group of dreamers with childlike innocence and creativity, who travel in the wonderful corners of nature, get inspirations from the dynamic spirits in the mountains and rivers, and the mysterious light and shadow in the forests; immerse ourselves in the fantasy world of classic fairy tales, and incorporate courageous adventures and sincere emotions into the design; at the same time, we follow the fashion trends and the pulse of the pop culture, and skillfully integrate the current popular elements to create a style of At the same time, following the fashion trend and popular culture, we cleverly integrate the current hot elements to create a plush toy universe with diversified styles and rich themes.
Every ZEUGAM plush toy is a unique expression of original spirit. We refuse to be the same, and insist that every step from the sketch to the finished product is meticulously crafted. From the cute animal models, like the round polar bear and the clever little fox, the texture of the fur and the sculpture of the appearance are all lifelike; to the fantasy characters with big ideas, such as the robot partner who can travel through time and space, and the elf emissary who guards the dreamland, the unique shape design and colour matching all show the original charm of ZEUGAM.
4, we know that plush toys are not only a commodity, but also a symbol of emotional support and companionship. Therefore, we are committed to making each toy become a warm friend in the user’s life. Whether it is a close companion in children’s childhood, accompanying them to explore the world and spend innocent time; or a solace for adults in the tired life, giving silent appeasement in the stressful moments, ZEUGAM plush toys are all soft embrace, lovely appearance, adding a touch of warmth to life, and conveying endless warmth and fun.
Service Concept
1、Customer first: We always put customer needs and satisfaction in the first place. Professional customer service team is ready to serve you at any time, the working time is 24 hours. Any problems you encounter in the shopping process, such as product consultation, order enquiries, after-sales issues, etc., you can contact us through online customer service, customer service e-mail: [email protected], we will be the first time for you to answer and deal with.
2、Efficient logistics: We have established long-term relationships with many well-known logistics partners, including DHL, FedEx, 4PX, YunExpress, ChinaPost, EMS, Yanwen, etc., to ensure that your orders can be delivered quickly and accurately. We provide logistics tracking service, you can check the shipping status of your order at any time. Under normal circumstances, domestic orders will be delivered within [Estimated Delivery Time], international orders will be delivered within 2 – 5 days, and international logistics delivery time will be 7 – 15 days. In case of force majeure factors lead to delays, we will promptly notify you.
3、Worry-free after-sales service: a perfect after-sales service policy has been developed. If you are dissatisfied with your purchase of plush toys in any way, you can apply for a return or exchange within 7 days of receipt of the goods if you meet the return conditions. Returned merchandise must be new and unused, undamaged and complete in its original packaging, with all accessories and hang tags. We will inspect the returned merchandise within 3 working days after receiving it and process the refund or exchange for you. If it is a quality problem, we will bear the return shipping cost; if it is not a quality problem, you need to bear the return shipping cost.
Thank you for your attention and support of ZEUGAM brand, we will continue to work hard to bring you more high quality plush toys and attentive service. If you have any questions or suggestions, please feel free to contact us.